Automated Customer Feedback Management
Things you don't see can be the most costly!
Have you considered the lost revenue that comes from the bad service you never hear about?
A server is having a bad day and delivers poor service to a customer, and unfortunately you never even hear about it. As a result, that customer no longer considers your restaurant when dining out.
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If that customer typically spends $25 a week at your restaurant, you would lose $1,300 a year in revenue. Imagine if 5 customers had bad experiences that day, it could lead to a loss of $6,500 a year. All these losses could happen in just one day. This damage may happen without you even knowing about the bad customer experiences.
These losses get amplified when the unhappy customer tells friends not to visit your restaurant or posts negative online reviews. This is how good restaurants can go out of business.
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Unfortunately, bad service will happen and that’s why customers need an easy to use, always-on, automated way to leave real-time feedback.
